Welcome to Renvican. This Privacy Policy applies across our entire platform, including the Renvican website, APIs, mobile apps, and all affiliated casino hotel and hotel resort properties where casino services are provided. At Renvican, we are dedicated to protecting your privacy and providing clarity about the personal data we collect, how we use it, how we share it, and your rights regarding your information when you use our services or interact with any casino hotel or casino and hotel resort listing powered by Renvican.
1. Information We Collect
a. User-Provided Information
When you register, subscribe, book stays, or engage with our casino hotel listings or partner hotel resort booking platforms, we collect:
- Name, email, postal address, phone number
- Payment details when booking casino events, stays, or hotel resort packages
- Gaming preferences and reservations at participating casino hotel properties
- Loyalty program details and rewards usage across casino and hotel resort offerings
- Customer support communications and survey feedback
b. Automated and Device Data
When you browse the Renvican site or use affiliated casino hotel or hotel resort platforms, we automatically collect:
- IP address, browser type, device type, operating system
- Cookies and tracking data to personalize your experience on casino hotel listings
- Geo-location data if you opt in, to show nearby casino and hotel resort options
- Session duration, referral pages, clickstream including which casino hotel listings you view
2. How We Use Your Information
We use collected data for:
- Facilitating bookings for casino hotel stays, casino and hotel resort experiences, and gaming events
- Personalization — tailoring casino promotions, hotel resort offers, or featured properties based on your preferences
- Customer support — enabling reservations, modifications, and assistance across casino hotel interactions
- Communications & promotions — emailing updates about new casino games, hotel resort packages, events, and featured casino hotel partners
- Analytics and improvement — understanding user behavior on listings to optimize our site, content for casino hotels, and hotel resort search results
3. Cookies and Tracking Technologies
Renvican and affiliated casino hotel partners use cookies, web beacons, and other analytics tools to enhance your browsing and booking experience.
- Essential cookies support login, booking flow, and security features, critical for casino hotel listing functions
- Performance cookies help us gauge page loading speeds, listing views for casino and hotel resort properties, and site errors
- Functional cookies remember language, location preferences, and casino hotel loyalty tier levels to customize offers
- Advertiser cookies allow targeted promotions promoting specific casino hotel resorts or hotel resort properties
You may disable cookies in your browser settings—but note this may affect your experience in browsing and booking casino hotel or casino and hotel resort listings.
4. Sharing Your Information
We may share your personal data with:
- Casino hotel partners or hotel resort operators to process reservations or gaming packages
- Payment processors to complete casino or hotel resort transactions
- Marketing providers for sending email or text updates about promotions at casino hotels or nearby hotel resorts
- Legal and regulatory authorities if required for compliance regarding casino gaming laws or tax purposes
- Affiliates under contract—they adhere to strict data protection standards in alignment with this Privacy Policy
We do not sell your personal data to third parties. All data transfers are governed by data protection laws and contracts requiring data confidentiality, especially in the context of casino gaming and hotel resort services.
5. Data Security & Retention
Your data is stored and managed securely. We use encryption, access control, and monitoring to protect your information—especially payment and identity data tied to reservations at casino hotels or hotel resorts. Sensitive information is stored in encrypted form and access is limited to authorized personnel.
We retain your personal data as long as necessary to provide Renvican services, process your casino hotel or hotel resort bookings, comply with legal obligations (e.g., gaming tax, accounting), resolve disputes, or enforce our agreements. When retention is no longer needed, we securely delete or anonymize your data.
6. Your Rights
Under applicable data protection laws, you may:
- Access your personal data that we hold
- Request correction or update of inaccurate or incomplete information
- Request deletion or restriction of processing of your personal data
- Withdraw consent for marketing communications at any time
- Opt-out of profiling used to tailor casino hotel or hotel resort offers
To exercise these rights, contact our Data Protection Officer at [email protected]. We may require identification before processing your request.
7. Children’s Privacy
Renvican and affiliated casino hotel partners do not knowingly collect information from individuals under the legal gambling age in their jurisdiction. If we learn of such data, it will be deleted promptly. Minors are not allowed to interact with casino content or book stays or gaming packages on our platform or at our casino and hotel resort partners.
8. International Transfers
Renvican may process and store your data on servers located in different countries, including through partner casino hotel or hotel resort systems in various jurisdictions. Where these locations have different data protection laws, we will apply appropriate safeguards, contractual clauses, or certifications to ensure your data remains protected in accordance with this Privacy Policy.
9. Updates to this Policy
We may occasionally revise this Privacy Policy to reflect changes in our business model, legal requirements, or improvements in service across all Renvican casino hotel and hotel resort listings. When we do, we will update the effective date at the beginning and indicate significant changes. We encourage you to review this policy periodically. Your continued use of our site or booking at any casino hotel or casino and hotel resort listed here confirms your agreement to the updated terms.
10. Contact Us
For questions or concerns about this Privacy Policy, including data access requests, email data deletion, or privacy inquiries about a casino hotel or casino and hotel resort listing, please contact: